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Refunds and Cancellation

Form Drop · Last updated

How to cancel the Sell plan, what happens when you do, and when we refund what you’ve paid us. If you bought something on a form, see Buying from a form.

Cancel any time
From Plan in your dashboard. Selling stays on until the end of the period you’ve paid for, and you aren’t charged again.
Nothing is deleted
When the plan ends, forms keep collecting entries. Only selling stops.
Plan fees
Not refunded for part-used months or years, except for billing mistakes or where the law says otherwise.
Deliveries
A paid send that fails can be retried free. If someone can’t be reached at all, we refund their share.
Bought on a form?
The account that runs the form is the seller. Ask it for a refund.

This summary is here to help you find your way. The full text below is what applies.

01Cancelling the Sell plan

Open your dashboard, go to Plan and choose Manage subscription. Stripe’s billing page opens, where you can cancel, update your card and download your invoices.

Cancelling stops the plan from renewing. Selling stays on until the end of the month or year you’ve already paid for, your Plan page shows the date it ends, and you won’t be charged again. If you change your mind before that date, renew it from the same billing page.

The Free plan has nothing to cancel. It costs nothing and doesn’t end.

02When the plan ends

  • Forms that only sell pause, so no one can start a new purchase on them.
  • Forms with optional extras stop offering the extras and keep collecting entries.
  • Nothing is deleted. Entries, paid and unpaid records, files and exports stay exactly as they were.
  • Your Stripe account stays connected, and your past payments stay in your Stripe dashboard.
  • Subscribe again from Plan at any time and selling comes back on.

03Switching between monthly and yearly

Cancel the plan you’re on. When it ends, choose the other option on your Plan page. The Sell plan is $29 a month or $290 a year, in CAD.

04Refunds on plan fees

Plan fees are charged at the start of each month or year. They aren’t refunded for time you don’t use, including when you cancel part of the way through.

We will refund:

  • a payment taken by mistake, such as a duplicate charge;
  • a renewal charged after you’d already cancelled;
  • prepaid time you can’t use because we stopped running Form Drop, or closed your account when you hadn’t broken our Terms of Service;
  • anything else the law entitles you to.

To ask for one, write to contact email not set within 60 days of the charge, with your account’s name and the date and amount of the charge. Refunds go back to the card you paid with, through Stripe, and usually reach your account within 5 to 10 business days.

05If a plan payment fails

Your Plan page shows the plan as past due, and Stripe tries the payment again over the following days. Selling stays on in the meantime. Update your card under Manage subscription to settle it. If Stripe can’t collect the payment, the plan ends as though you’d cancelled, and nothing is deleted.

06Delivery fees

  • Sending files through our mail server costs $0.25 for each person in a batch, with a $0.50 minimum per batch. You see the price, and pay it, before anything is sent. Sending through our mail server on the Sell plan, or through your own mail server, is free.
  • If you leave Stripe’s checkout without paying, nothing is charged and nothing is sent.
  • If a paid send fails, the batch stays where it is and Retry send costs nothing. You never pay twice for the same batch.
  • If someone in a paid batch still can’t be reached after a retry, for example because their email address doesn’t exist, write to contact email not set within 30 days and we’ll refund their share of what the batch cost.
  • Batches that were delivered aren’t refunded.

07Buying from a form

This part is for people who bought tickets, places or items, or paid a fee or donation, on a form built with Form Drop.

The organiser, venue or business that runs the form is the seller. You paid them directly, through their own Stripe account, and they set their own refund policy. Form Drop isn’t part of the sale and never holds your money, so we can’t refund you ourselves. Ask the seller: they can refund you from their Stripe dashboard.

If you started paying but didn’t finish, you weren’t charged. Anything you chose is held for 30 minutes and then released.

If you believe you were charged by mistake and can’t reach the seller, write to contact email not set with the form’s address and your Stripe receipt, and we’ll try to put you in touch.

08Closing your account

Closing your account isn’t the same as cancelling the plan. Cancel the Sell plan first so it doesn’t renew, export any entries you want to keep, then write to contact email not set from the account owner’s email address. We’ll close the account and delete its data as our Privacy Policy describes. Closing an account doesn’t refund the rest of the plan’s period, except where Refunds on plan fees says so.

09Contact

Questions about billing, cancelling or refunds go to contact email not set.