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Terms of Service

Form Drop · Last updated

The agreement between you and us when you use Form Drop to build forms, collect entries, sell and send files. We’ve kept it as plain as we can.

Your forms
You decide what your forms ask and sell, and you tell the people filling them in how their details are used.
Free stays free
Building forms, collecting entries and exporting them cost nothing.
Selling
The Sell plan is $29 a month or $290 a year (CAD), billed in advance until you cancel.
Your sales
Payments go straight into your own Stripe. You are the seller; we aren’t part of the sale and take no cut.
Fair use
No spam, no phishing, nothing illegal, and no card numbers or passwords asked for in form questions.

This summary is here to help you find your way. The full text below is what applies.

01About these terms

Form Drop is run by business name not set (“we”, “us”, “our”). These terms apply to anyone who signs up for, signs in to or otherwise uses the Form Drop dashboard (“you”). By creating an account or using the service, you agree to these terms, to our Privacy Policy and to our Refund and Cancellation Policy.

If you use Form Drop for a business or organisation, you confirm you’re allowed to accept these terms for it, and “you” includes that organisation.

People who only fill in a form built with Form Drop aren’t bound by these terms. Their relationship is with the account that runs the form.

02Your account

  • You must be at least 18, or the age of majority where you live, to open an account.
  • Give your real name and an email address you can receive mail at. A new account’s form stays closed to the public until that address is confirmed.
  • Keep your password to yourself. You’re responsible for everything done under your account, including by staff you add. Switch off staff accounts that no longer need access.
  • Tell us straight away at contact email not set if you think someone else has got into your account.

03Your forms and the people who fill them in

You decide what your forms ask, say and sell, and you’re responsible for that. In particular, you will:

  • tell the people who fill in your forms who you are and how you’ll use their details, and get any consent the law requires;
  • collect only what you need, and use it only for the purposes you’ve told them about;
  • follow Canada’s Anti-Spam Legislation (CASL) and similar laws wherever you send messages. Ticking a box for news is consent to news, not to anything else;
  • send a campaign only to people who have agreed to hear from you, or with whom the law lets you start without that, such as recent customers. You confirm this before every campaign, and we keep a record of who confirmed it and when. Every campaign carries your mailing address and an unsubscribe link, and once someone unsubscribes, we won’t send them your campaigns again;
  • get a parent or guardian’s consent before collecting a child’s details;
  • respond when someone asks to see, correct or delete their details, and contact us if you need our help to do it;
  • have the right to use every file, name, logo, image and piece of wording you upload.

When we store and process what people submit to your forms, we do it on your behalf, to run the service for you. Our Privacy Policy explains how.

04What you can’t use it for

Don’t use Form Drop to:

  • break the law, or help anyone else break it;
  • ask for card numbers, bank details, passwords or government ID numbers in form questions. To take payments, use Selling, so card details go to Stripe and never into a form;
  • phish, impersonate anyone, or mislead people about who is collecting their details or why;
  • send spam, or email people who haven’t agreed to hear from you;
  • upload malware, or content that is unlawful, hateful, harassing or sexually exploitative, or that infringes someone else’s rights;
  • sell anything illegal, or anything Stripe doesn’t allow;
  • probe, overload or get around the security of the service, or reach data that isn’t yours;
  • copy, resell or rebuild the service, except as these terms allow.

We can remove content or pause a form that breaks these rules. Where it’s practical, we’ll tell you first.

05Selling on your forms

  • Taking payments needs the Sell plan and your own Stripe account, connected through Stripe Connect. Your use of Stripe is covered by Stripe’s own terms, which are between you and Stripe.
  • You are the seller. Each sale is between you and your buyer: your Stripe account charges the buyer and Stripe pays the money out to you. We aren’t part of the sale and take no cut. Stripe charges its usual fees.
  • You’re responsible for what you sell and its price, for delivering it, for any sales tax on it, and for refunds, disputes, chargebacks and your buyers’ questions.
  • Tell your buyers your refund policy. Refunds are issued from your Stripe dashboard.
  • Items in an unfinished checkout are held for 30 minutes and then released. Someone who starts paying but doesn’t finish is kept in your entries as unpaid.
  • Each form sells in the currency you choose for it, from those your Stripe account can take. Once a form has taken a payment, its currency stays fixed. If Stripe pays you out in a different currency, it converts the money and charges its conversion fee.
  • We store your connected Stripe account’s ID, never your Stripe keys. You can disconnect Stripe at any time.

06Fees and billing

  • Free. Building forms, collecting entries, exports, staff accounts and deliveries through your own mail server cost nothing. On the Sell plan, deliveries through our mail server cost nothing too.
  • Sell plan. $29 a month or $290 a year, charged in advance when you subscribe and at the start of every period after that, until you cancel. Stripe processes the payment; your card details never reach our servers.
  • Deliveries through our mail server. Free on the Sell plan. Otherwise, $0.25 for each person in a batch, however many files they get, with a $0.50 minimum per batch. You see the price, and pay it, before anything is sent.
  • Our prices are in CAD. If we’re required to charge sales tax, it’s shown at checkout before you pay.
  • If a plan payment fails, Stripe tries again for a while and selling stays on in the meantime. If the payment can’t be collected, the plan ends as though you’d cancelled it.
  • We may change our prices. We’ll email you at least 30 days before a new price applies to your plan, and it starts from your next renewal after that.
  • Cancelling, and when we refund, are covered in our Refund and Cancellation Policy, which is part of these terms.

07Your content

  • What you, and the people who fill in your forms, put into Form Drop stays yours (or theirs). We don’t claim ownership of it.
  • You give us permission to store, copy, display and send that content only as far as we need to run the service for you: showing your forms, keeping your entries and sending the emails you ask us to send.
  • You can export any form’s entries, free, at any time.
  • We don’t sell your content or the details people submit to your forms, and we don’t use them for advertising.

08Our service

  • We work to keep Form Drop running and secure, but we can’t promise it will always be available or free of errors. Before an important event, export your list so you have a copy.
  • We may improve, change or retire features. If a change takes away something you pay for, we’ll tell you ahead of time.
  • Form Drop’s software, design and brand belong to us. These terms give you the right to use the service, not any right to those.
  • If you send us ideas or suggestions, we can use them without owing you anything.

09Suspension and closing an account

  • You can stop using Form Drop at any time. To close your account and delete its data, email us at contact email not set.
  • We may suspend or close an account that breaks these terms, that puts the service or other people at risk, or that the law requires us to close. Where it’s practical and lawful, we’ll tell you why first, give you a chance to put things right, and give you time to export your entries.
  • If we stop running Form Drop altogether, we’ll give you at least 30 days’ notice and refund any prepaid plan time you haven’t used.
  • The parts of these terms that by their nature should outlast your account, such as your content, liability and the law that applies, keep applying after it closes.

10Disclaimers and liability

  • Form Drop is provided “as is” and “as available”. As far as the law allows, we give no warranties beyond those in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  • As far as the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, lost sales, lost data or harm to reputation, even if we were told they were possible.
  • As far as the law allows, our total liability to you for all claims about the service is limited to the greater of what you paid us in the 12 months before the claim arose and $100 CAD.
  • Nothing in these terms limits liability that the law doesn’t allow to be limited, or takes away rights you have as a consumer that can’t be waived.

11Claims about your use

If someone makes a claim against us because of your forms, your content, your sales, or your breach of these terms or of the law, you’ll cover our reasonable losses and costs from that claim, including legal fees. We’ll tell you about the claim promptly and let you take part in the defence.

12The law that applies

These terms are governed by the laws of the province or territory of Canada where we have our principal place of business and the federal laws of Canada that apply there. You and we agree to bring any dispute before the courts there, unless the law gives you the right to bring it where you live.

13Changes and the rest

  • We may update these terms. If a change is significant, we’ll email account owners at least 30 days before it takes effect, and the date at the top of this page shows when the terms last changed. If you keep using Form Drop after a change takes effect, the new terms apply; if you don’t accept them, you can cancel and stop using it.
  • If a court finds any part of these terms can’t be enforced, the rest still applies.
  • If we don’t enforce part of these terms straight away, we haven’t given up the right to.
  • These terms, with the Privacy Policy and the Refund and Cancellation Policy, are the whole agreement between you and us about Form Drop.

14Contact

Questions about these terms go to contact email not set.